How to get the right customer feedback!

To get more customer feedback, you need to be asking your audience the right questions at the right time.

This taster session will cover the variances and nuances of different types of customer feedback and how they can be used in different aspects of business.

We all know the importance of understanding what your customers think, and now more than ever customers need to be at the heart of every business strategy.

We will cover;

• Why asking for feedback is important?
• What are the types of customer feedback?
• What feedback methods you can use

This will be a light touch session aimed to give you some insight on how to ask for the correct feedback for your situation and what benefit it can have to your business.

Who should attend?

This session is aimed at individuals who are looking to improve their knowledge base in customer experience and those who are responsible for gaining this type of feedback within an organisation or business.

How to book

The customer feedback webinar is free to attend but places are limited. To register your attendance, please email: mary.pope@bridgend.gov.uk (booking is essential)

About the presenter

Mel Evans, Director, South Wales, Insight6 specialises in working with businesses to help them transform their customer experience and differentiate them from their competitors, join her for a view of the world through the customer's eyes.

How to book

Booking is essential. Please complete the form below or e-mail business@bridgend.gov.uk.